DECISION MAKING AND INFORMATION POLITICS Essay Example | Topics and Well Written Essays - 750 words

DECISION MAKING AND INFORMATION POLITICS - Essay Example in the help desk that are being addressed by the technical department of every company, where the companies become ineffective to solve their problem. The reason behind this is the lack of proper knowledge of the staffs and new employees recruited in the help desk, who fails to deliver the services properly to the customers. Therefore, it is essential for the organizations to implement effective strategies that would help in establishing an effective help desk for the organizations, which will provide the best possible customer services to the end users (1CBS Interactive, 2015). For the effectiveness of help desk in any organization, it is important for recruiting and hiring the people, who are competent enough with the required work and possess necessary skills and knowledge regarding various technical aspects that he/she have to deal with. In the help desk, the personnel will be required to interact with the clients and customers and resolve their respective queries for which it is vital to hire the personnel, who possess good interpersonal skill as well as communication skill. Moreover, hiring the personnel with computer knowledge is essential, as they have to work in computers over the network. The personal and professional backgrounds of the candidates should also be checked while hiring them that would help in selecting appropriate candidates for the help desk job roles (2CBS Interactive, 2015). For a help desk manager, it is an effective consideration to understand the psychology of the customers and try to solve their queries and requirements without facing complexities. The major objective of a help desk is to provide technical support to the consumers and end users on the basis of their queries. The customers may sometimes speak rudely or may use abusive words, but the help desk personnel are required to stay calm and make the customers understand regarding the problems and suggest an effective solution to the problem. Moreover, a company may have